This dealership is excellent to work with!
I had Phan as my service advisor he was excellent he went above and beyond to help me find out what was wrong with my vehicle he explained every question I had, i will always be coming back to him for anything I need with my car!
Today, I stopped by the service department to address an important issue with my VW Beetle, and I would like to express my sincere gratitude to Rigo for his quick and professional assistance. He was knowledgeable, efficient, and made the whole process smooth and stress-free. I truly appreciate his help and excellent customer service. Thank you, Rigo!
Great dealership. Robert in sales was great!
Nice, clean dealership. Alex Amador was a great salesman.
Amazing customer service. I asked for the OTD price and information about tire tread depth prior to going in and they were able to give me a number without trying to add on different things. One of the sales representatives also sent me pictures of all four tires with their depth measurements within 10 minutes of asking. They were all so professional compared to other dealerships I went to and were able to work with me in the budget I had. Can’t recommend them enough
I had an amazing experience at Norm Reeves Volkswagen Irvine thanks to April! She helped me get my new Tiguan and made the whole process smooth, easy, and stress-free. April was friendly, professional, patient, and answered all of my questions without ever making me feel pressured. She truly went above and beyond to make sure I was happy with my lease. If you’re looking for someone who genuinely cares about her customers and provides excellent service, I highly recommend asking for April. Thank you again for helping me find my new Tiguan — I absolutely love it!
Car shopping in general can be stressful, so by the time we finally decided on a car, I still wasn’t fully confident in the purchase. A lot of the employees were incredibly difficult to work with. However, Farshad and Omar changed that experience for us. They were welcoming and made us feel like we were genuinely getting a fair deal. While not every interaction at the dealership was great, they were the only reason the process ultimately worked out.
A top notch experience from Norm Reeves VW. Robert Yang is our 'go to' guy. He's friendly, low pressure, and won't let you make a bad decision. We've leased 8 cars from NR VW over the years and just picked up our 9th on Friday. Thank you Robert and the entire team at Norm Reeves VW!
I really appreciate Mr.Josue who help me for my car service with hospitality and respect and it gives the customers a good feeling.
Buying a car is not a day to day business, but Robert made the experience relaxing and was able to laugh at my humor.
Very helpful and fun experience it was my first time purchasing a car from a dealer and Omar was very helpful braking down the process and answering all my questions. Definitely recommend coming here everyone was kind and friendly.
Shout out to Robert. Purchase my VW Tiguan here on JAN. I did not have time to write a review until now. Give Robert a chance, he will try everything to help you out. 🙂
April Dean, Sal De Alba and Logan from finance help me with my trade-in all went smooth and easy Highly recommended
Nash & Shawn were great to work with. We agreed on a price pretty quickly and the deal was done. I think the hardest part was the traffic getting back home to the desert with one freeway closed. I would highly recommend Norm Reeves Volkswagen.
Nick was great!
Robert Yang was amazing and so extremely helpful, he assisted me through an extremely stressful process of upgrading my lease. He was so kind and informative. Will be sending all of my friends here!
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